Ngaa paatai | Frequently Asked Questions2025-12-17T09:15:19+13:00

Ngaa paatai | Frequently Asked Questions

This page provides detailed information to assist you with the process of booking the marae through our website. It includes answers to commonly asked questions regarding availability, booking requirements, facilities, tikanga, pricing, and expectations before, during, and after your stay.

Manuwhiri are encouraged to review this information prior to submitting a booking request to help ensure a smooth and well-prepared visit. If the information you require is not provided here, please contact our Marae Booking Officer for further assistance.

Who is eligible to book the marae?2025-12-17T09:26:41+13:00

We accept booking requests from whaanau, hapuu, iwi, schools, community groups, and various organisations.

What types of events can be held at the marae?2025-12-17T09:26:50+13:00

The marae may be used for:

  • Hui and waananga
  • Tangihanga
  • Weddings
  • Birthdays and significant celebrations
  • Cultural, educational, or community events

Some events may not be appropriate. Please discuss your plans with us before booking.

What is the process for making a booking?2026-06-12T06:07:35+12:00

Step 1: Read our Ngaa Paatai | Frequently Asked Questions page and our Terms and Conditions.

Step 2: Use the calendar to check marae availability

Step 3: Complete and submit the Booking Form

Step 4: We will respond to your enquiry within 24 hours

Step 5: For further assistance, please contact our Marae Booking Officer:

Teri Whaiapu
021 193 9316
bookings@kaiatemata.nz

What Tikanga and Kawa are observed at the marae?2026-06-08T20:13:52+12:00

All hirers, guests, and service providers must respect and adhere to the Tikanga and Kawa of Kai-a-te-mata Marae at all times. This includes, but is not limited to:

  • Following the guidance and instructions of kaumaatua, kuia, and designated Marae representatives
  • Respecting waahi tapu, the wharenui, and all Marae facilities
  • Maintaining appropriate behaviour, language, and dress

Failure to comply may result in the event being stopped and/or future bookings being declined.

Please read the Tikanga and Kawa page along with our Terms and Conditions of Hire on our website.

Is a whakatau required?2025-12-21T20:12:39+13:00

To uphold our kawa and tikanga, a whakatau is required for all new bookings.

If your roopuu has previously visited our marae for the same purpose, a whakatau is not required.

What is included as part of the marae booking?2026-06-08T20:14:53+12:00

When hiring Kai-a-te-mata Marae for day use, the hirer is authorised to use the marae and all available facilities during the specified times for the intended purpose(s). This includes:

  • Wairere (Wharenui) – mattresses and pillows
  • Tutekaaapua (Wharekai) – dining tables, chairs, washing machine, dryer, cooking facilities and equipment
  • Tumataura – wharepaku (showers and toilets), kitchenette facilities and equipment
  • Gas, water, power, and cleaning products
What is not included as part of the marae booking?2026-01-08T08:56:30+13:00
  • Internet
  • Linen (available for an additional cost)
  • Catering services

While we do not provide catering, we can connect you with caterers from within the paa. All arrangements must be made directly with them. Any external caterer who has not previously visited the marae must complete a whakatau before providing services.

Can we bring our own catering?2025-12-17T09:27:33+13:00

Yes, you may bring your own catering. However, any external caterer who has not previously visited the marae must complete a whakatau before providing services.

How many people can be accommodated overnight in Te Whare Tuupuna o Wairere (Wharenui)?2026-06-10T11:56:43+12:00

Te Whare Tuupuna O Wairere (Wharenui) can accommodate up to 80 people for overnight stays.

How many people can be accommodated overnight in Te Whare Tuupuna o Tumataura?2026-06-10T11:56:16+12:00

Te Whare Tuupuna Tumataura can accommodate up to 40 people for overnight stays.

What is the cost of hiring the marae?2026-06-12T21:47:13+12:00
  • $200.00 per day + GST (as per invoice) for Hura Koowhatu, Hapori, and Ngaati Hauaa entities
  • $750.00 per day + GST (as per invoice) for Corporate or Government entities
What bank account should I use to pay for my marae booking?2026-01-08T09:02:07+13:00

Bank Account Number: 03-0371-0138404-001

When making payment, please include your Name and Invoice Number (top left of invoice) as reference.

Do I need to pay a bond for hiring the marae?2026-01-08T09:02:16+13:00
  • A $100 bond is required prior to arrival
  • The bond will be refunded within 72 hours after inspection and return of keys, provided no damage, loss, or additional cleaning is required
How can I give a koha to the marae?2026-01-08T09:02:24+13:00

Koha is welcomed but not required. If you wish to contribute, please transfer to:
Bank Account: 03-0371-0138404-001
Please include your Name, Invoice Number, and the word “Koha” in the payment particulars.

What happens in the event of a Tangihanga?2026-01-08T09:02:31+13:00

Tangihanga takes precedence. In this event, all bookings will be cancelled, and the hirer notified. Where possible, the Marae Booking Officer may assist in locating an alternative venue at another Ngaati Hauaa Marae. If booking an unveiling, the Marae Booking Officer must be informed, as a formal process applies.

Who is responsible during the hire period?2026-01-08T09:02:39+13:00

The person making the booking is responsible for:

  • All attendees
  • Adhering to marae rules, kawa and tikanga
  • Any damage or issues that arise

A marae representative may be present during your event.

Keys and Key Holder Responsibilities

  • A booking key will be issued and must be signed for
  • The key must be returned to the Marae Booking Officer at the conclusion of the hire, unless otherwise agreed
  • If the key is lost, the $100 bond will be used to replace locks and keys
What are the Terms and Conditions of Hire, and where can I find the Health and Safety Policy?2026-01-08T12:57:54+13:00

Before booking, please take time to read our Terms and Conditions of Hire, which explain what is expected of all hirers.

You can also view our Health and Safety Policy, which outlines how we look after the safety and wellbeing of everyone at the marae.

What is expected in terms of cleaning the marae?2026-06-10T11:50:13+12:00
  • The hirer is responsible for removing all rubbish and food scraps (excluding approved non-perishable items)
  • All rubbish must be disposed of in the skip bin located behind the kitchen
  • The marae must be cleaned according to the provided Cleaning Checklist
Am I allowed to use the washer and dryer for my own clothes?2026-01-08T09:29:13+13:00

No. The washer and dryer may only be used for tea towels.

Can we decorate the marae?2026-01-08T09:29:25+13:00

Decorations may be allowed with prior approval.

  • No damage to walls, carvings, or tukutuku
  • No open flames or candles unless approved

All decorations must be removed after the event.

What happens if we need to cancel?2026-01-08T09:29:42+13:00

Please notify the Marae Booking Officer as soon as possible.

  • All cancellations must be made in writing
  • Refunds (if any) are at the discretion of the Marae Booking Officer and may depend on the notice period given
How do we use the combi oven?2026-06-08T22:24:35+12:00

You can learn more about the Convotherm Maxx Pro EasyTouch combi oven by visiting the Convotherm YouTube Channel, where you’ll find product demonstrations, training videos, and operating guides.

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